Refund and Returns Policy

At Regions Mart, we strive to ensure that our customers are fully satisfied with their purchases. However, if you are not completely happy with your order, we are here to assist you with returns and refunds. Please read our comprehensive refund and return policy below to understand how we handle product returns, exchanges, and refunds.

Eligibility for Returns

We accept returns under the following conditions:

  1. Damaged or Defective Products: If you receive a product that is damaged, defective, or expired upon delivery, you are eligible for a return or replacement.
  2. Incorrect Products: If you receive an incorrect product (e.g., wrong quantity, type, or variant), you may return it for the correct product or a refund.
  3. Quality Concerns: If the product you received does not meet our quality standards, you may request a return or refund.

Non-Returnable Items

Certain products are not eligible for returns due to hygiene and safety reasons:

  • Opened or used food products.
  • Items not in their original packaging.
  • Products purchased under promotions or clearance sales.

Return Process

  1. Initiating a Return: To initiate a return, you must contact our customer support team at support@regionsmart.com or call our customer service at +91 96295 56806 within 7 days of receiving the product. Please provide your order number, product details, and the reason for the return.

  2. Return Approval: Once your return request is reviewed and approved, we will provide you with instructions on how to send the product back to us.

  3. Return Shipping: In the case of damaged, defective, or incorrect products, we will cover the return shipping costs. For other returns, you may be responsible for shipping charges.

  4. Packaging: The returned product must be in its original packaging with all labels and seals intact. Please ensure that the product is securely packaged to prevent damage during transit.

Refund Process

  1. Refund Approval: Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed.

  2. Refund Method: Refunds will be issued in the original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

  3. Partial Refunds: In some cases, only partial refunds will be granted (e.g., if the product is not in its original condition, or if it is damaged or missing parts for reasons not due to our error).

  4. Shipping Costs: If you are returning a product for reasons other than damage, defect, or incorrect product, the cost of return shipping will be deducted from your refund.

Exchanges

If you wish to exchange a product, please follow the same return process. Once your return is approved, we will ship the replacement item to you. If the replacement item is of a higher value than the returned item, you will be required to pay the difference.

Cancellations

  • Before Dispatch: Orders can be canceled if they have not been dispatched. Please contact our customer support team as soon as possible to request cancellation.
  • After Dispatch: If your order has already been dispatched, it cannot be canceled. However, you may follow the return process once you receive the product.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us at:

We value your trust and aim to provide you with a seamless shopping experience. Thank you for choosing Regions Mart!